Hyatt Regency Mexico City | Mexico City ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Campos Eliseos, Numero 204 Colonia Polanco, Mexico City, Mexico, 11560

“The hotel's prime location near Chapultepec Park is simply amazing!”view full review

Stylish Hyatt Regency Mexico City, a 5-star hotel, features a multifunctional fitness center, four on-site restaurants, and a heated indoor pool. Positioned in the upscale Polanco district, the hotel grants easy access to premier shopping and cultural attractions.

Rooms & Amenities

Each of the 756 air-conditioned guest rooms at Hyatt Regency Mexico City offers smart contemporary décor, views of the city or Chapultepec Park, and amenities such as flat-screen TVs and minibars. The hotel offers a spacious indoor pool, a sauna, and a modern athletic center with an extensive array of equipment including weightlifting machines and free weights.

Dining Options

Dining options at the Hyatt Regency Mexico City include the award-winning Teppan Grill and the sophisticated Yoshimi Japanese restaurant, each featuring unique menus. Additionally, Rulfo Paraje Latino serves Latin American cuisine, offering a diverse array of culinary experiences.

Business & Services

Hyatt Regency Mexico City provides 2634 m² of event space, including a grand ballroom accommodating over 900 guests, making it suitable for business and social gatherings. The full-service business center offers a range of professional services to meet corporate needs.

Location & Transportation

The hotel is a short walk from significant cultural landmarks such as Bosque de Chapultepec, which includes the National Anthropology Museum and the Museum of Modern Art. Nearby transport options include the subway and various bus lines, facilitating easy exploration of the vibrant surroundings.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Regency Club King Room High Floor

2 persons

28 m²

1 King-size bed

Shower

Air conditioning

room details

Twin Room

2 persons

28 m²

2 Single beds

Shower

Air conditioning

room details

Twin Room View

2 persons

28 m²

2 Single beds

Shower

Air conditioning

room details

Regency Club Twin Room High Floor

2 persons

28 m²

2 Single beds

Shower

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Mexico City 6.2 km

Airports

Benito Juarez International (MEX) 14.5 km

Lic. Adolfo Lopez Mateos International (TLC) 54.9 km

Underground

Auditorio300 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast Buffet

“I absolutely loved the breakfast buffet at the hotel. It featured a fantastic assortment of hot Mexican breakfast dishes, fresh fruits, and typical western options. As a vegetarian, I was pleased with the variety available, though I'd appreciate clearer labeling for dishes that contain meat to avoid any confusion.” view full review

World-Class Spa Experience

“The hotel offers an amazing spa that truly enhances the overall stay. After long days of exploring, I treated myself to a relaxing treatment, and it was nothing short of excellent. The ambiance was soothing, and the facilities were great.” view full review

Comfortable and Spacious Rooms

“My room was incredibly spacious and well-maintained, providing a peaceful retreat after a day out. I especially enjoyed the comfortable bed and the beautiful view I had, made my stay even better.” view full review

Great In-Room Entertainment

“The media and entertainment options in the rooms were excellent. I had access to a variety of channels and a well-functioning TV, easy to unwind in the evenings with my favorite shows after a busy day.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Sports trainer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Spa & Leisure

Plunge pool
Indoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness centre
Solarium
Sauna
Steam room
Massage
Public Bath

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Campos Eliseos, Numero 204 Colonia Polanco, Mexico City, Mexico, 11560

Map view

Campos Eliseos, Numero 204 Colonia Polanco, Mexico City, Mexico, 11560

City landmarks

Park

Bosque de Chapultepec

1.8 km

Museum

Museo Nacional de Antropologia

1.2 km

Landmark

Chapultepec Castle

1.9 km

Landmark

Avenida Presidente Masaryk

770 m

Landmark

The Angel of Independence

2.6 km

Zoo

Zoologico de Chapultepec

950 m

Museum

Soumaya Museum

2.8 km

Aquarium

Acuario Inbursa

2.8 km

Gallery

Museo Tamayo

1.4 km

Farm

Parque Lincoln

830 m

Landmark

Museum of Modern Art

1.6 km

Landmark

Polanco

1.4 km

Theme Park

La Feria Chapultepec Magico

1.6 km

Monument

Monumento a los Ninos Heroes

1.6 km

Museum

Papalote Museo del Nino

2.2 km

Park

Jardin Botanico del Bosque de Chapultepec

1.3 km

Museum

Luis Barragan House and Studio

2.2 km

Museum

Museo Nacional de Historia Natural

1.4 km

Shopping Area

Antara Fashion Hall

2.3 km

Museum

Museo de Arte Moderno

1.8 km

Monument

Monumento a los Heroes de la Independencia

1.6 km

Museum

Museo Tamayo Arte Contemporaneo

1.4 km

Museum

Museo Del Caracol

2.2 km

Landmark

Estela de Luz

2.1 km

Nearby

Event hall

Auditorio Nacional

350 m

Auditorio Nacional Bosque de Chapultepec

Campo Marte

560 m

Avenida Paseo de La Reforma s/n.

Lago del Bosque de Chapultepec

280 m

Paseo de la Reforma s/n.

Parque Zoologico de Chapultepec

1.5 km

Night club

La Santa Masaryk

550 m

Avenida Paseo de la Reforma s/n

Casa de los Espejos

220 m

Restaurants

Au Pied de Cochon

100 m

Campos Eliseos 218 Presidente Inter-Continental Mexico City

Teppan Grill

420 m

Hyatt Regency Mexico City Campos Elíseos 204

Amado Pasteleria Artesanal & Dulceria

10 m

Campos Eliseos 204 Polanco Chapultepec

Chapulin

100 m

Campos Eliseos 218 Inside Presidente InterContinental Polanco Hotel

Alfredo di Roma

400 m

Presidente Inter-Continental Mexico City 218 Campos Eliseos Dentro del Hotel Preseidente

Restaurante Asturiano Polanco

160 m

Calle Arquimedes 4 Polanco

Centro Asturiano de Mexico SC

170 m

Calle Arquimedes 4 Miguel Hidalgo

The Palm

380 m

Polanco

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 2455 reviews

#24 of 323 hotels in Mexico City based on Tripadvisor

Sam

United States, March 2025

5.4/10

My stay at the Hyatt Regency Mexico City was enjoyable overall, thanks to its amazing location and comfort. However, there were a few hiccups, like the breakfast experience and some issues with the room amenities that could use improvement. Despite these setbacks, I would definitely consider returning for the stunning views and vibrant hotel atmosphere.

Rooms

8.0

The room was spacious, modern, and exceptionally clean, equipped with a huge bed and a nice bathroom. I did notice a view of construction nearby, which was a bit disappointing. The water pressure in the shower was great, though!

Service

7.0

Most staff were very friendly and attentive, but I experienced some confusion during breakfast, where I was awkwardly asked to sign off even though my meal was included. This really took away from the experience for me.

Location

10.0

The location was perfect, nestled in a beautiful, walkable area filled with great restaurants and attractions just a short distance away. I felt safe exploring the neighborhood, making it easy to enjoy my time in the city.

Dining

7.0

The breakfast buffet had a solid selection, but it got a bit boring since it stayed the same each day. I really wanted to see more variety. On the positive side, the on-site dining options were satisfying if you want to grab a bite without heading out.

Facilities

8.0

The hotel had excellent facilities, including a fantastic gym and room service. However, I noticed that the essential amenities in my room weren't consistently replenished.

Gilbert

United States, January 2025

5.2/10

I had a mixed experience at Hyatt Regency Mexico City. The location was fantastic, right in the Polanco district, with plenty of dining options nearby. Unfortunately, my experience at the front desk left a lot to be desired, as they were unhelpful and made me feel unwelcome. While the rest of the staff was friendly and the facilities were well-maintained, the overall service could have been more consistent.

Rooms

8.0

My room was spacious and modern, featuring a separated living area. The views were absolutely amazing, although I found the bed too soft for comfortable sleep.

Service

5.0

The service at the front desk was disappointing-they were rude and hung up on me multiple times. However, the restaurant staff was attentive and friendly.

Location

10.0

The hotel is in a great location with easy access to many restaurants, markets, and attractions, including the impressive museum of anthropology.

Dining

7.0

Dining options were quite good, though somewhat limited. The breakfast buffet had quality food but tended to be repetitive over my stay.

Facilities

6.0

The hotel had various facilities including room service and laundry, but some services, like the concierge, were less helpful than expected.

Jacob

United States, December 2024

5.8/10

My stay at Hyatt Regency Mexico City was quite enjoyable, especially due to its prime location in Polanco. The hotel didn't quite live up to the high standards I expected in terms of room decor and service efficiency, but the amenities, including a wonderful breakfast buffet, were a highlight.

Rooms

7.0

The room I stayed in was comfortable with a great view, though it felt a bit dated and could use a refresh to match the luxury I anticipated.

Service

6.0

While the staff was generally friendly, I found the room service slow and a bit frustrating during my stay.

Location

10.0

The hotel is perfectly situated within walking distance of Mazaryk street and cultural sites like the Chapultepec Palace and various museums, making it ideal for tourists.

Dining

8.0

The breakfast buffet was lavish and offered plenty of options, contributing to a great start to my day, but the loud atmosphere was a downside.

Facilities

7.0

The gym and its amenities were impressive, but I struggled with the lockers and found some aspects could be better managed.

Jeremy

United States, November 2024

6.0/10

My stay at the Hyatt Regency Mexico City was overall pleasant, with a few drawbacks. The location in Polanco is fantastic, giving me easy access to museums and parks. The room had an amazing city view, and the staff were genuinely friendly and accommodating. However, I did find some areas like the dining options needing improvement, especially with one meal that left much to be desired.

Rooms

8.0

My room was spacious and clean, with a splendid view of the city. However, I noticed that the decor felt a bit tired and in need of an update.

Service

10.0

The staff were incredibly welcoming and helpful throughout my stay, always ready to assist with any requests.

Location

9.0

The hotel's location in Polanco is perfect for exploring nearby cultural sites like the Anthropology Museum, making it very convenient.

Dining

5.0

While the breakfast at the executive lounge was decent, my dinner experience at Rulfo was disappointing; some dishes lacked flavor and freshness.

Facilities

8.0

The gym was well-equipped, and the overall facilities, including the cleanliness of common areas, were impressive.

John

United States, October 2024

6.0/10

My stay at the Hyatt Regency Mexico City was quite enjoyable, with the location being excellent in the Polanco neighborhood and the room very good. The staff went above and beyond, especially during breakfast, where they catered to my vegetarian preferences. However, I did encounter a few issues with room maintenance and staff communication that detracted from the experience.

Rooms

10.0

The King Room with View was spacious and offered stunning views. The large bathroom was a highlight, clean and modern.

Service

8.0

The service overall was attentive and friendly, though there were a couple of instances of less-than-stellar behavior. Still, the staff was incredibly helpful when I needed assistance.

Location

10.0

The hotel's location is fantastic, situated near several museums and quality restaurants. it made exploring the area very convenient.

Dining

10.0

Breakfast was excellent, featuring a variety of options. I appreciated the extra effort to provide vegetarian dishes for me.

Facilities

6.0

Facilities like the gym were great, with lots of equipment. However, I faced some hiccups with Wi-Fi and room keys that needed correction.